The following excerpt is taken from an article by Jason Saul and Cheryl Davenport currently featured on CRO Magazine's website and to be published in the October print edition.    

The first time a client used the term “WIIFM” (pronounced whiff-um) in a sentence as though it were a real word, I thought perhaps she was speaking another language or using an industry-specific expression that I wasn’t familiar with.  I quickly learned that WIIFM is not only a part of the English language but also a concept that’s relevant to every industry and every project I’ve worked on.  WIIFM stands for “What’s In It For